Terms of Service

These terms are the agreement between you and All Things Pure Private Limited (“Tuenit”, “we”) for the app at app.tuenit.com. By creating an account you accept them. If you do not, please do not use Tuenit.

Two other documents form part of this agreement: the Acceptable Use Policy, which says what you may not do with Tuenit, and the App End User Licence Agreement, which is your licence to use the software. The Privacy Policy says what we do with your data.

1. What Tuenit is

Tuenit is a wellness coaching app. Your coach, “Tuen”, is an artificial intelligence — a large language model (Anthropic’s Claude) that generates text from the information you give it. There is no human behind the conversation, and no clinician reviews what it tells you before you see it.

2. Tuenit is not medical advice

Nothing in Tuenit is medical advice, diagnosis or treatment, and Tuenit is not a substitute for a doctor, pharmacist, dietitian, midwife or therapist. Tuen can be confidently wrong: it can misread a lab value, miss an interaction between a supplement and your medication, or give general information that is wrong for you in particular.

• Talk to a qualified clinician before changing any medication, and before starting supplements if you are pregnant, nursing, under 18, or taking prescription medicine.
• Never delay or ignore medical advice because of something Tuenit said.
• If you think you may be having a medical emergency, stop and call your local emergency number now — 112 in India, or 108 for an ambulance — or go to an emergency department. Tuenit is not monitored, is not an emergency service, and no one reads your messages in real time.
• If you are struggling with thoughts of self-harm or suicide, please contact a crisis service — in India, Tele-MANAS on 14416 or 1-800-891-4416.

Where you have told us which country you are in, the app gives that country’s emergency number instead where it knows one (995 in Singapore, 999 in the UK, 911 in the US). It does not know every country, so please learn yours.

3. Not for contraception, conception or fertility decisions

Where Tuenit shows a cycle phase or an ovulation estimate, it is an estimate calculated from the dates you entered. It is not a fertility-awareness method and must not be used to avoid or to plan a pregnancy. Use a method approved for that purpose and speak to a clinician.

4. You must be 18 or older

Tuenit is for adults. You confirm at sign-up that you are 18 or older. We may close an account if we learn that is not true. The coach gives no supplement dose at all to anyone recorded as under 18.

5. Where Tuenit is offered

Tuenit is offered from India, by an Indian company, and is meant for people in India. It is not offered to, marketed to or aimed at people in the European Union, the United Kingdom or the United States. We have no company, office, establishment or representative anywhere but India, and we do not hold ourselves out as complying with any country’s law but India’s.

We do not block sign-ups from other countries. If you create an account from outside India you do so on your own initiative: these terms and the laws of India govern what we owe each other, your data is handled as the Privacy Policy describes, and we do not undertake to meet the requirements of your local law. If that is not acceptable where you live, please do not use Tuenit.

6. Your account

• Give us accurate information — the coaching is only as good as it.
• Keep your password to yourself, and tell us if you think someone else has it.
• One account per person. Don’t use someone else’s.
• Your session signs itself out after ten minutes of not being used. That is deliberate, and it is not a promise about anyone else’s access to your device.

7. How you may use Tuenit

The rules are in the Acceptable Use Policy, which forms part of these terms. In short: for yourself, honestly, by hand, and without trying to talk the coach out of its safety rules.

8. The software

Your licence to use the app is in the App End User Licence Agreement, which also forms part of these terms. It is personal, revocable, and does not make any of the software yours.

9. Your data

What we collect and where it goes is set out in our Privacy Policy, which forms part of these terms. In short: your health data is stored in Australia, processed in Singapore and sent to an AI provider in the United States. Your information stays yours; you can download it or delete your account at any time from Profile → Privacy.

10. What Tuen writes

The plans and replies Tuen generates are yours to use for yourself. We don’t claim ownership of what you type in. Because the text is generated, two people can receive similar wording, and we make no claim that any output is original, complete or correct.

11. Availability and changes

Tuenit is in beta and free to use while it is. We may change, suspend or withdraw features, and we may stop offering the service. If we close the service we will give you notice and a chance to download your data.

We set per-person limits on how often the coach and the other AI features can be called. They exist to stop a loop or a script, not to interrupt anyone, but they mean the service is not available without limit.

12. No warranty

Tuenit is provided “as is”. To the extent the law allows, we make no warranties about its accuracy, availability or fitness for any purpose, including any health purpose.

13. Limits on our liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for any loss arising from your reliance on AI-generated guidance in place of professional advice. Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by our negligence, or for fraud.

14. Your rights as a consumer in India

Nothing in these terms takes away a right you have under the Consumer Protection Act, 2019. If you think the service has been deficient, tell us first: our grievance officer is named at the end of the Privacy Policy and answers within 30 days. If that does not resolve it, you can take the complaint to the consumer commission with jurisdiction where you live.

Who we legally are, and how to reach us, is in section 17 — the Consumer Protection (E-Commerce) Rules, 2020 require us to publish it.

15. Ending it

You can delete your account at any time in Profile → Privacy; the deletion is immediate and irreversible. We may suspend or close an account that breaches these terms or the Acceptable Use Policy, or where we believe continuing would be unsafe. Closing an account deletes it.

16. Changes to these terms

If we change these terms materially we will raise the version number and ask you to review them the next time you open the app. Continuing to use Tuenit after that means you accept the new version.

17. Governing law and contact

These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts at Mumbai. This does not affect your right under Indian consumer law to complain to the consumer commission for your own district or state.

All Things Pure Private Limited, CIN U10304MH2018PTC308523, 503 Palm Grove Apartments, East Avenue Road, Santacruz West, Mumbai 400054, India. Email admin@tuenit.com.